Terms of service

TERMS OF SERVICE

Last Updated: June 2026

These Terms of Service ("Terms") govern your access to and use of the Hanaati website, products, and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.

If you do not agree with these Terms, you must not use our Services.

1. BUSINESS INFORMATION

Website Name: Hanaati

Customer Support: support@hanaati.co.uk

2. ELIGIBILITY

By using our Services, you confirm that:

  • You are at least 18 years old or the age of majority in your jurisdiction.
  • You are legally capable of entering into binding contracts.

3. PRODUCTS AND SERVICES

We strive to ensure that all product descriptions, images, specifications, and pricing information are accurate.

However:

  • Product images are for illustrative purposes only.
  • Colors and appearance may vary depending on your device settings.
  • Minor variations in products may occur.
  • We reserve the right to modify product information at any time without prior notice.

4. ORDERS

By placing an order, you make an offer to purchase our products.

We reserve the right to:

  • Accept or reject any order.
  • Cancel orders due to pricing errors, stock limitations, suspected fraud, or compliance concerns.
  • Limit quantities purchased.

An order is accepted only when you receive an order confirmation email.

5. PRICING

All prices displayed on our website are shown in the selected currency.

Prices:

  • May change without notice.
  • Do not include customs duties, import taxes, VAT, brokerage fees, or similar charges unless explicitly stated.
  • Are subject to applicable taxes where required by law.

6. IMPORT DUTIES, TAXES & CUSTOMS

Products may be shipped internationally.

By placing an order, you acknowledge that:

  • Import duties, customs fees, VAT, and local taxes may apply.
  • These charges are determined by local authorities.
  • The customer is solely responsible for all import-related charges.
  • Customs clearance procedures may cause delays beyond our control.

Failure to pay required customs charges may result in shipment delays, return, or destruction of the package by customs authorities.

7. SHIPPING & DELIVERY

Delivery estimates are provided for informational purposes only and are not guaranteed.

We are not responsible for delays caused by:

  • Customs clearance.
  • Shipping carriers.
  • Force majeure events.
  • Incorrect shipping information supplied by the customer.

Risk of loss transfers to the customer upon delivery to the shipping carrier.

8. RETURNS & RIGHT OF WITHDRAWAL

Where required by applicable law, customers may withdraw from their purchase within fourteen (14) days of receiving the product.

Returned items must be:

  • Unused.
  • In original packaging.
  • In resalable condition.

Return shipping costs are the responsibility of the customer unless otherwise required by law.

Refunds will be processed after the returned item has been received and inspected.

9. NON-RETURNABLE ITEMS

Returns may not be accepted for:

  • Personalized or custom-made products.
  • Opened products that cannot be returned for hygiene or health reasons.
  • Products specifically excluded by applicable law.

10. REFUNDS

Approved refunds will be issued to the original payment method.

Refunds do not include:

  • Customs duties.
  • Import VAT.
  • Government-imposed fees.
  • Original shipping costs unless required by law.

11. WARRANTY

Products are covered by any mandatory consumer warranties required under applicable law.

Warranty does not cover:

  • Normal wear and tear.
  • Misuse.
  • Improper handling.
  • Unauthorized modifications or repairs.
  • Damage caused by external factors.

12. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Hanaati shall not be liable for:

  • Indirect damages.
  • Consequential damages.
  • Loss of profits.
  • Loss of business opportunities.
  • Data loss.
  • Delays caused by shipping carriers or customs authorities.

Our maximum liability shall not exceed the amount paid for the product giving rise to the claim.

Nothing in these Terms excludes liability that cannot be excluded by law.

13. INTELLECTUAL PROPERTY

All content on the website, including but not limited to:

  • Text
  • Images
  • Graphics
  • Logos
  • Product designs
  • Branding

is owned by or licensed to Hanaati and protected by intellectual property laws.

No content may be copied, reproduced, distributed, or exploited without prior written consent.

14. SMS MARKETING

By subscribing to SMS marketing, you agree to receive recurring automated promotional messages.

  • Message frequency may vary.
  • Message and data rates may apply.
  • Consent is not a condition of purchase.
  • You may opt out at any time by replying STOP.

15. PRIVACY

Your use of our Services is also governed by our Privacy Policy.

16. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws applicable to the operating business entity of Hanaati, without regard to conflict-of-law principles.

Any disputes shall be resolved in the courts having jurisdiction over the business entity unless mandatory consumer protection laws provide otherwise.

17. CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms at any time.

Changes become effective immediately upon publication on our website.

Continued use of our Services constitutes acceptance of any revised Terms.

18. CONTACT

If you have any questions regarding these Terms, please contact:

Email: support@hanaati.co.uk